Mart Liquidation Store – Return Policy
All Sales Are Final
At Mart Liquidation Store, all sales are final. Due to the nature of liquidation merchandise, which includes overstock, surplus, and customer-returned goods, we do not accept returns, exchanges, or issue refunds except in the case of an error made on our part.
Claims for Errors
If you believe an error was made on our part (e.g., you received the wrong item or a significantly misrepresented product), you must contact us within 48 hours of delivery to be eligible for a claim review.
How to Submit a Claim
- Email our support team at purchase@martliquidationstore.com within 48 hours of delivery.
- Include your order number, a detailed description of the issue, and clear photos as evidence.
- Our team will review your claim and respond within 2–3 business days.
- If the claim is approved, we will provide instructions for next steps, which may include a replacement or store credit at our discretion.
Non-Returnable Items
Please note that the following items are final sale and cannot be returned or refunded under any circumstances:
- Clearance and liquidation lots
- Bulk wholesale purchases
- Mystery Box orders
- Products sold “as-is” or marked as non-returnable on the product page
- Items damaged due to misuse, mishandling, or improper storage after delivery
Contact Us
For all inquiries, please reach out to us at:
Email: purchase@martliquidationstore.com
Phone: +1 (423) 766-9105
Address: 1600 Worldwide Blvd, Hebron, KY 41048